The first thing to do is contact a casino employee. If you have the question of whether or not you won a jackpot and you dispute the casino’s answer. If players feel they are not to blame, they can contact the online casino’s dispute resolution team and provide details of the incident. Documentation is critical, so players should record relevant information such as screenshots, emails, game logs, and chat logs
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Some players, on the other hand, will speak up if the dealer makes a mistake in their favor. They see it in black and white, nothing more than giving back extra money when a cashier returns too much change at a store. Their ethics simply don’t allow them to walk away with money they know doesn’t belong to them simply because an employee or trader has made a counting mistake. Casino operators want their guests to believe that the casino is taking care of them so they’ll come back in the future
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The Las Vegas Review-Journal has reported that gaming experts the reporter spoke to know nothing about a person who successfully received their money following a lawsuit against an offshore online casino. Some casinos combine their cameras with facial recognition software, which allows them to assign images in a database to a casino user with an accuracy of 95 percent. Before the casino offers slot machines for commercial use, these games must be certified by independent testing laboratories. These are the same laboratories used by all major gaming authorities, including Las Vegas. For many years, fraudsters have tried to separate casinos from their money and force them to play expensive, long-lasting cat-and-mouse games, the drawbacks of which range from sleight of hand at card tables to high-tech devices in slot machines
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How far the casino goes in fixing dealer mistakes has a lot to do with its corporate culture and the amount of disputed money.
